Careers

If you are interested in a career with Signal Technologies, please email sales@signal-technologies.com. Current openings are listed below.

 

Job Title: Service Technician

Department: Service

Reports To: Service Manager

Job Summary: To diagnose, repair, service, and install products provided by Signal Technologies.

Key Responsibilities:

  • Ensure all activities are in alignment with Signal Technologies’ strategic plan and core values (SHINE)
  • Build goodwill with all Signal Technologies’ customers and teammates by being respectful, courteous, and friendly
  • Service, repair, install, and maintain all products provided by Signal Technologies in a professional, timely, and cost efficient manner
  • Provide documentation to detail all work done with billing forms to the office manager
  • Accurately document time and expenses and provide forms to the office manager on a timely basis
  • Assist customers and Signal Technologies teammates through phone support anytime during the normal business day and whenever “on-call”
  • Be available to travel to customer sites after hours and on the weekend when “on-call”
  • Service and maintain items that are provided by the company (computer, cell phone, and vehicle) and treat them responsibly
  • Efficiently plan travel in order to properly manage time and expenses
  • Maintain professional growth and continual education on products that relate to customer needs
  • Provide accurate prospect information to sales team
  • Proactively look for selling opportunities while servicing customers
  • Requests equipment and supplies for the purpose of maintaining inventory and ensuring the availability of items required to complete installations
  • Transports a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required on-site

Required Education, Certifications, Experience, Skills:

  • High School Degree
  • 3+ year experience
  • Knowledge of low voltage electronics and networking
  • Valid Driver’s License

Terms:

  • Hourly
  • Paid Vacation and Holidays
  • Company Vehicle/Vehicle Allowance
  • Cell Phone
  • Some Overtime is Required
  • Overnight Travel 80%

Measures of Success:

  • Installation Efficiency
  • Customer Satisfaction
  • Service and Installation Quality
  • Capacity to maintain relationships with Signal Technologies teammates and customers
  • Accurate information provided to other members of the team

Process for Performance Review:

Performance reviews will be conducted annually

The Review will be administered in three parts:

  • Self Review
  • Manager’s Review
  • Peer to Peer Review

Case Study

Case Study #1: Sanford Health and Rehabilitation, Sanford, NC, Long-Term Care – Skilled Nursing Challenge: With no elopement protection or warning system in place, the facility was using battery powered door chimes to notify staff when doors were opened. Unfortunately the facility had an elopement, which exposed their need for a wander system. Our team… Read more »

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Employee Spotlight: Gary Gandy, AKA, “Tiny”

Our employee spotlight this month is on someone that certainly needs no introduction. Mr. Gary Gandy aka “Tiny”. Gary began his career with Signal Technologies in 2007 as a service and install technician, bringing with him expertise in cable placement and overall system installation. Tiny manages the installation and service department of Signal Technologies, ensuring… Read more »

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“Our staff feels more secure now that we have the tools to help manage our residents who are prone to wandering. A big thank you, Signal Technologies!”

Sanford Health and Rehabilitation, Sanford, NC